Distance Sales Agreement

📜 PuffyWear – Distance Sales Agreement 

Distance Sales Contract

This Distance Sales Contract is electronically established between the parties listed below on the date the Buyer confirms the order.

1. Parties

Seller:
PuffyWear
(Contact: info@puffywear.com)

Buyer (Consumer):
The person whose name, surname, and contact information are provided during checkout.

2. Subject

This contract regulates the rights and obligations regarding the sale and delivery of products ordered by the Buyer through the PuffyWear online store.

3. Product Information

The essential characteristics of the products offered for sale, including:

  • product details,

  • size and measurement charts,

  • material and fabric information,

  • usage descriptions,

  • relevant warnings and features

are clearly displayed on each product page.

The Buyer declares that they have reviewed and accepted all product features before placing the order.

4. Usage Warning & Skin Sensitivity Disclaimer

Due to fabric, material, or texture differences, some products may cause mild irritation, redness, or allergic reactions on sensitive skin.

The Seller cannot be held responsible for any personal skin reactions or sensitivities.

The Buyer is responsible for evaluating their own skin condition before use.

5. Price & Payment

The total price shown on the checkout page includes all taxes and fees.
Accepted payment methods include:

  • credit card

  • debit card

(Additional methods may be added later.)

6. Delivery Conditions

Products are prepared and handed over to the shipping provider within 1–3 business days after order confirmation.

Estimated delivery time is 6–12 business days.

Delays caused by:

  • international shipping processes,

  • customs procedures,

  • logistics issues

are outside the Seller’s control.

7. Returns & Right of Withdrawal

Due to personal hygiene and direct contact with the body, clothing products (such as winter onesies, pajamas, loungewear, plush suits, etc.) cannot be returned or withdrawn once delivered.

By completing the order, the Buyer agrees to this no-return policy.

NOTE:
If the product is incorrect or defective, an exchange will be provided.

8. Responsibilities

Seller Responsibilities:

  • Delivering the product in full and without defects,

  • Providing accurate product descriptions,

  • Sharing shipment tracking information.

Buyer Responsibilities:

  • Providing accurate address and contact information,

  • Carefully reviewing product details before ordering,

  • Accepting responsibility for personal skin sensitivities or allergic reactions.

9. Privacy & Data Protection

The Buyer’s personal data is processed only for the purpose of fulfilling the order.
Details regarding data processing are described in our Privacy Policy and Data Protection Notice.

10. Dispute Resolution

In case of disputes, the Consumer Arbitration Committee and Consumer Courts in the Buyer’s location shall be authorized.

11. Enforcement

By placing an order, the Buyer is deemed to have read, understood, and accepted this Distance Sales Agreement electronically.